Experience or knowledge in psychological testing methods a plus. Demonstrates communication skills in working with populations of a wide-range of literacy skills. Must exercise considerable self-control under difficult circumstances at times. Previous management experience including supervision. The ability to organize tasks related to the accomplishment of hospital, clinic, and/or organization goals and objectives. Ability to work in a professional manner with physicians, mental health professionals, referral sources, and support staff.
Ensures effective delivery of clinical patient care in non-nursing clinical departments and compliance with administrative and clinical policies and procedures. Assess the clinical needs based on customer feedback (e.g., physicians, patients) and develop programs to meet the needs. Assists with strategic planning, program development, personnel management and fiscal planning. Manage, supervise and coordinate delivery of allied health patient care for assigned program settings. Ensure compliance with clinical patient care standards, regulatory requirements and established policies and procedures.
Design treatment protocols employed within the facility ensuring appropriate assessments for all patients served. Implementation of best practice and emerging practice protocols. Reviews service quality (i.e. treatment plans, clinical assessment questionnaires).
Provides direct service and administrative oversight to non-nursing clinical program staff and services (e.g., intake, counseling, recreational therapy, pastoral services and case management.) Directs the Intake Department which is responsible for inquiries, assessments, and admissions to Facility. Ensures that a 24 hour, seven-days-a-week service is available for individuals requesting mental health information and/or admission to any level of care. Serves as the primary liaison between the referral community and Facility physicians and clinical staff. Provides accurate information regarding insurance benefits for potential referrals to the business office.